Capital One Travel — Powered by Hopper
Company: Hopper
Role: Principal Product Designer
Timeline: November 2020 - Present
Overview:
When I joined Hopper in November 2020 as a senior individual contributor, I was tasked with leading the end-to-end design of a unique travel booking experience in partnership with Capital One. Working in close collaboration with my cross functional team, we designed and built the all new Capital One Travel product from 0-1 and launched to millions of cardholders across the U.S. in Fall 2021.
Since launch, I’ve been focused on driving meaningful business impact by leading Product Design for all core marketplace based features and growth initiatives. This includes new feature development, existing feature optimization, activation, retention and conversion. My approach to solving design problems blend a strong focus on data with a human-centred design process, leveraging both qualitative and quantitative insights to inform and iterate on my design decisions.
As the sole Product Designer responsible for delivering these end-to-end experiences, my ownership covers the entire purchase funnel across web and mobile for all travel categories, from searching and shopping and all the way to checkout.
Further details about this project are confidential.
